Network Operation Services
Our network operations services include:
Network Monitoring and Support
WideOpen can supply support for network operations, including engineering support for tickets not resolved locally, escalations from major customers, and escalations from interconnecting service providers or carriers.
Outside Plant Management
WideOpen can coordinate outside plant repairs, fiber drop installations, and other routine and emergency network maintenance activities with the firm designated by network owner.
WideOpen staff can catalogue, inventory, and track all active and passive network elements (e.g. switches, routers, CPE, etc.) and perform software and security patches, upgrades, and repairs as needed.
Generate monthly service provider invoices and subscriber reports on behalf of network owner, including service level detail.
Service Provider Management
Manage providers on the network, provide technical support and troubleshooting for providers, provision new services requested by providers, and report on service provider performance.